Category: Webinars

For over 20 years, The Leapfrog Group has analyzed health care data on quality and safety so people can make better health care decisions for themselves and their families. But quality and safety cannot be assured without first building trust.

Leah Binder, President and CEO of The Leapfrog Group, and Richard J. Baron, MD, MACP, president and CEO of the American Board of Internal Medicine and ABIM Foundation, discussed how loss of trust can put patient safety in jeopardy, why transparency – both when things go right and wrong – is critical to building trust, and how lessons learned from the Building Trust initiative can lead to measurable improvements in quality.

Previous Webinars:

During our April Learning Network webinar, we explored how institutions can build trust with patients and families.

Alan Dubovsky, Vice President and Chief Patient Experience Officer at Cedars-Sinai, spoke about the organization’s Experience Collaborative, and Candace Henley, Founder of the Blue Hat Foundation, shared her experiences acting as a patient and family advisor.

Previous Webinars

The U.S. represents the second-highest number of gun deaths in the world. AFFIRM at the Aspen Institute (AAI) is dedicated to decreasing firearm-related harms, injuries, and deaths using a practical, scalable, and immediate health-based approach.

Christopher Barsotti, MD, FACEP, FAAEM, Co-Founder and Program Director of AAI, Megan Ranney, MD, MPH, FACEP, Co-Founder and Senior Strategic Advisor of AAI, and Pamela Browner White, Chief Diversity, Equity and Inclusion Officer and Senior Vice President of Communications at ABIM and the ABIM Foundation, discussed AAI’s approach to firearm injury as a public health issue. Dr. Barsotti and Dr. Ranney also shed light on their work to reframe the national conversation surrounding firearm-related injuries and shared how they’ve built trust with gun owners and non-gun owners alike through community-led action groups.

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Previous Webinars

Is your institution trying to rebuild trust, but you don’t know where to start? Or do you have success stories that would help others learn, but don’t know how to share them?

The ABIM Foundation’s Building Trust initiative was created to increase conversation, research and best practices to elevate trust as an essential organizing principle for improving health care. Health care leaders spoke about their efforts to build trust at their organizations. Micah T. Prochaska, MD, MSc, FHM, Assistant Professor of Medicine at the University of Chicago, Donna Cryer, JD, President & CEO of the Global Liver Institute, and Daniel Wolfson, MHSA, Executive Vice President & COO of the ABIM Foundation, discussed the tools they used, challenges they faced, and the successes they saw.  

Read Donna Cryer’s blog post: Trust that we won’t go back

Philip Alberti, PhD, Founding Director of the Association of American Medical Colleges (AAMC) Center for Health Justice, and Pamela Browner White, Chief Diversity, Equity and Inclusion Officer and Senior Vice President of Communications at ABIM and the ABIM Foundation, discussed the AAMC’s new Center for Health Justice, which was created in 2021 to address health inequities and improve community health across the US.

Philip also offers insight into the newly developed health equity communication guide, which was published jointly by the AAMC Center for Health Justice and the American Medical Association to support clinicians’ conversations with patients. The comprehensive guide promotes a deeper understanding of equity-focused, first-person language and why it matters. Philip and Pamela discussed why this language is so important in building trusting relationships and its impact in delivering equitable care for all.

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Thomas H. Gallagher, M.D., general internist, Associate Chair for Patient Care Quality, Safety, and Value, and Professor at the University of Washington, and Carole Hemmelgarn, MS, MS, Senior Director of Education for the MedStar Institute for Quality & Safety, and Senior Director for the Executive Master’s program for Clinical Quality, Safety & Leadership at Georgetown University discussed how UW Medicine’s Communication and Resolution Program (CRP) seeks to provide support for patients, families, and involved clinicians following a patient harm event by promoting empathic, transparent, and ongoing communication about what happened and what patients and families most need in its wake.

Kathleen Noonan, CEO of the Camden Coalition of Healthcare Providers, and Daniel Wolfson, MHSA, executive vice president and COO of the ABIM Foundation, discuss trust and its relationship to trauma and healing in the context of the COVID-19 pandemic.

Dr. Reshma Gupta and September Wallingford from Costs of Care shared information about the Patient Affordability Framework. This framework helps health systems and care teams develop strategies to make care more affordable for patients and avoid financial harm. Renee Firato, a patient affiliated with Family Reach, a nonprofit organization that provides financial support for families facing cancer, was our patient reactor.

Dr. Reshma Gupta, MD, MSHPM is a practicing internist, the Chief of Population Health and Accountable Care at University of California Davis Health in Sacramento, CA, and part of the Population Health Leadership Team for strategy across all UC Health campuses.

Dr. Gupta’s work focuses on innovation in policy and care redesign to improve the delivery of high-quality, affordable, equitable healthcare for patients and healthcare systems.

September Wallingford, RN, MSN is the Operations Director for Costs of Care. She oversees Costs of Care’s vast portfolio of programs dedicated to improving the value and affordability of healthcare and has led multiple grants and subcontracts from various organizations, as well as developed partnerships with leading healthcare organizations such as The Leapfrog Group, Institute for Healthcare Improvement (IHI), and the ABIM Foundation. Ms. Wallingford is a practicing medical/surgical oncology nurse at a large academic medical center in Boston, Massachusetts and brings significant interprofessional insights to the Costs of Care team.

Renee Firato,  Young Adult Leukemia survivor,  current Adult Breast Cancer patient, Single supermom to 8 year old Ava.  Preschool Teacher, Writer, Artist, Warrior, Advocate, Passionate about making the cancer experience better for all patients.

Shantanu Nundy, MD, MBA, chief medical officer of Accolade, and Richard J. Baron, MD, president and CEO of the American Board of Internal Medicine and the ABIM Foundation, discuss distributed, decentralized and digitally-enabled care after COVID-19.

Read Shantanu Nundy’s blog post: How COVID-19 may be the catalyst we need to accelerate trust in medicine

During July’s Building Trust webinar Public Agenda shared how they crowdsourced ideas to build trust with patients and what they learned from the exercise.

Patients play a vital role in building trust in health care. Public Agenda and the Patient Advocate Foundation also facilitated a series of discussions with patient and consumer advocacy organizations for Building Trust, which yielded five principles patients and consumers believe will build trust and improve the health care system.