Building trusting relationships by using the right language
Philip Alberti, PhD, Founding Director of the Association of American Medical Colleges (AAMC) Center for Health Justice, and Pamela Browner White, Chief Diversity, Equity and Inclusion Officer and Senior Vice President of Communications at ABIM and the ABIM Foundation, discussed the AAMC’s new Center for Health Justice, which was created in 2021 to address health inequities and improve community health across the US.
Philip also offers insight into the newly developed health equity communication guide, which was published jointly by the AAMC Center for Health Justice and the American Medical Association to support clinicians’ conversations with patients. The comprehensive guide promotes a deeper understanding of equity-focused, first-person language and why it matters. Philip and Pamela discussed why this language is so important in building trusting relationships and its impact in delivering equitable care for all.
Clips
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- Counteracting medical misinformation
- Building trust through community partnerships
- Intentionally building trust through system changes
- Addressing the loss of trust in safety culture
- Building trust after causing harm
- Building trust with the LGBTQ+ community
- Achieving quality and safety in health care starts with trust
- Building Institutional Trust
- The intersection between firearms and health care
- How to build trust at your organization