Learning Network Webinar Series: Providing support following a patient harm event
Thomas H. Gallagher, M.D., general internist, Associate Chair for Patient Care Quality, Safety, and Value, and Professor at the University of Washington, and Carole Hemmelgarn, MS, MS, Senior Director of Education for the MedStar Institute for Quality & Safety, and Senior Director for the Executive Master’s program for Clinical Quality, Safety & Leadership at Georgetown University discussed how UW Medicine’s Communication and Resolution Program (CRP) seeks to provide support for patients, families, and involved clinicians following a patient harm event by promoting empathic, transparent, and ongoing communication about what happened and what patients and families most need in its wake.
- Generating verified content to dispel misinformation
- Countering medical misinformation through social media
- Counteracting medical misinformation
- Building trust through community partnerships
- Intentionally building trust through system changes
- Addressing the loss of trust in safety culture
- Building trust after causing harm
- Building trust with the LGBTQ+ community
- Achieving quality and safety in health care starts with trust
- Building Institutional Trust
- The intersection between firearms and health care
- How to build trust at your organization
