Building trust after causing harm
From 1935 until 1973, the Milbank Memorial Fund paid for services associated with the burials of men who died in the course of the United States Public Health Service Syphilis Study at Tuskegee and Macon County Alabama. The funds included burial stipends that were used to incentivize their families to consent to autopsies.
The Fund has formally apologized to members of the Voices for Our Fathers Legacy Foundation (VFOFLF) and provided a financial gift. The Fund has also formed a partnership with VFOFLF and made organizational, programmatic, and communications commitments to racial equity.
Christopher F. Koller, President of the Milbank Memorial Fund, Lillie Tyson Head, President of VFOFLF, and Pamela Browner White, Chief Diversity, Equity and Inclusion Officer and Senior Vice President of Communications at the American Board of Internal Medicine and the ABIM Foundation, spoke about the importance of building trust by acknowledging past harm, committing to do better, and partnering for the long term to improve trust in the health system.
Previous Webinars:
- Addressing the loss of trust in safety culture
- Building trust after causing harm
- Building trust with the LGBTQ+ community
- Achieving quality and safety in health care starts with trust
- Building Institutional Trust
- The intersection between firearms and health care
- How to build trust at your organization
- Building trusting relationships by using the right language
- Learning Network Webinar Series: Providing support following a patient harm event
- Conversation Series: Trauma and healing in the wake of the COVID-19 pandemic
- Learning Network Webinar Series: Developing strategies to make care more affordable
- Conversation Series: Distributed, decentralized and digitally-enabled care