Trust Practices

American College of Chest Physicians

The First 5 Minutes program builds trust by equipping clinicians with evidence-based skills to establish rapport, respond empathetically, and prioritize patient concerns, leading to improved communication, adherence, satisfaction, and outcomes.

Dell Seton Medical Center

DSMC-UT coordinated a number of overlapping activities in April 2022 to address the overall goal of cultivating trusting relationships.

UC Davis Health

This practice builds trust between organizations and the community by bringing together historically siloed quality improvement leaders in Sacramento across a diverse set of practices—community, academic, community federally qualified health centers (FQHC), and public health—to build stronger relationships for the health of the shared community.

UChicago Medicine

A comic strip encouraged patients to speak with their clinicians about their electronic medical records.

Yale New Haven Health

The partnerships create a space for open and honest communication and the opportunity to learn from community members about their interest in and concerns about clinical trials, in order to increase participation from historically marginalized populations.  

American Board of Internal Medicine

ABIM uses surveys and social media to collect input from sectors of the internal medicine community that will be affected by significant policy decisions.

American Board of Internal Medicine

ABIM employed a co-creation strategy to address concern among professional societies about its Maintenance of Certification (MOC) program.

AIAMC & HonorHealth

The initiative emphasizes the importance of listening and communication to build trust and enhance equity.

AFFIRM

AFFIRM helps build respectful relationships among diverse stakeholders inside and outside of health care who share a common interest in reducing firearm injury and death as a preventable health problem.

Virginia Mason Medical Center

Listening, psychological safety and facilitation skills are used to build and support team members’ understanding and application of the 10 respect behaviors in patient care and non-patient care settings.

Ariadne Labs

The care model helps ensure people who are giving birth are informed about the care they are receiving, have the role they want in care decisions, and feel their input makes a difference in what happens.

UChicago Medicine

A multidisciplinary team developed the MD/APP-in-Room button as a novel tool to facilitate socially distanced, face-to-face encounters between physicians and nurses.

SCAN

The program recruited Spanish-speaking care navigators to conduct outreach to encourage community members to receive the flu vaccine.

UC Davis Health

This practice builds trust by bridging community leaders, patients from historically marginalized communities, and health system leaders to come together in identifying community priorities and co-develop programs addressing social risk factors such as food insecurity.

NYU Langone Health

The essential elements of trust – caring and competence – were provided to discharged patients through telehealth follow-up visits with the physicians who cared for them during their hospitalization, and care team members helped solve any identified problems.

Parkland Health & Hospital System

A team-based approach to delivering inpatient addiction services, the service works to build trust with patients through a team-based approach, and relies upon community partnerships to link patients to the resources they need upon discharge.

Parkland Health & Hospital System

The project is an intensive case management-based intervention that harnesses peer navigation and integrated behavioral health services to improve the health outcomes of young HIV+ Black Men who have Sex with Men (BMSM).

Parkland Health & Hospital System

The program builds trust with employees at all levels of the organization by providing effective and compassionate support from their fellow employees at a time of vulnerability.

Parkland Health & Hospital System

Through its collaborative effort, the project has enhanced the trust of community members that mental health concerns can be addressed effectively and safely.

Yale New Haven Health

The call center, and its ability to triage sick individuals and facilitate connections for them with clinicians, communicates a strong message of caring and compassion to patients and enhances the reliability and consistency of services.

Fallon Health

Plan members have access to community pharmacies fluent in multiple languages, enabling consumers to consult with pharmacists or technicians in their native language.

SSM Health

The behavioral health resource center offers patients dedicated social workers to help evaluate needs and connect them to the most appropriate care.

CDPHP

Admitted patients benefit from a coordinated care team that helps ensure full understanding of insurance coverage, expedites authorization decisions, and prepares patients to transition home.

Novant Health

The program brings integrated community health workers and a care connections specialist into a community resource center setting to make it easier for people to access critical resources.

UW Medicine – Complex Care

Nurses provide personalized supplemental services and support to high-risk cardiac patients to build trust and address social barriers to health.

Baylor Scott & White

Community Health Workers help patients navigate the health care system, facilitate self-management of chronic diseases, and connect patients to primary care homes.

WorkWell

Workplace embedded physical and occupational therapists engage with workers, supervisors and safety professionals during ergonomics or rounding activities to promote injury prevention through collaborative problem solving.

Kessler Rehabilitation Center

Through the program, patients connect with a licensed therapist from the convenience of their own home.

Johns Hopkins Bayview Medical Center

Physical therapists are trained to understand the social determinants of health and understand the impact of previous trauma on the healing process.

American Society for Clinical Pathology

The program educates new patients about specific types of diagnostics, laboratory tests, and pathology follow up so that they can better understand the reason for the test, what the results mean, and feel more confident about engaging with their physician on appropriate next steps.

The Arnold P. Gold Foundation

The program encourages patients to share aspects about themselves, such as their interests and personal characteristics, so that it can inform ongoing collaborative discussion, and ultimately, the mutual development of the care plan.

North American Spine Society

The program generated a set of ideas for improving communication and putting patient interests at the center of the clinical visit.

Scripps Health

The program gives staff and physicians the autonomy to do one thing of their own choosing to make a difference in the lives of their patients.

Humana

During the COVID-19 pandemic, Humana connected with members to find out more about their specific needs.

UnityPoint Health

The program provides safe services while addressing patient concerns and preferences.

UW Medicine

The program provides support for patients, families and involved clinicians following a patient harm event.

Walmart

Health centers provide whole-person care, including primary care, dental, behavioral health, audiology and optical services.

Walmart

The practice administers vaccines and other offerings by collaborating with, and providing resources, to community partners.

UC Davis Health

This practice builds trust by bridging community leaders, patients from historically marginalized communities, and health system leaders to come together in identifying community priorities and co-develop programs addressing social risk factors such as food insecurity.

Signify Health

Clinicians spend an hour with each patient to take stock of their clinical, social and environmental circumstances to decide how to best serve them.

The Jewish Healthcare Foundation

The Foundation secured funding and recognition for local organizations promoting and embodying best practices in maternal care.

Camden Coalition of Healthcare Providers

By incorporating community members in governance through a Community Advisory Committee, the Coalition gains expertise that enables it to improve its programming and relationships, and participants gain a sense of purpose and belonging and contribute to their own health and that of the community.

American Board of Internal Medicine

ABIM surveyed all of its diplomates about the content they believed was most relevant to their practices by asking about the importance and frequency of clinical topics in their discipline.

Michigan Medicine

The University of Michigan serves as the operational hub of Michigan’s many BCBS-funded statewide Collaborative Quality Initiatives (CQI). Their work as an impartial and competent partner helps physicians and hospitals to design the pay-for-performance environment within Michigan.

Cedars-Sinai

Patients and family advisors work with the system’s Patient Experience team to co-design initiatives and make recommendations to improve different facets of patient experience.

Blue Cross Blue Shield of Michigan

Value Partnerships is a decades long collection of programs among Blue Cross, hospitals and physicians across Michigan to improve the cost, quality and outcomes of care. 

Geisinger

The program ensures that the health system is held accountable for its hospitality and its reliability of the services it provides to the community.

National Alliance of Healthcare Purchaser Coalitions

The initiative uses a disciplined, private sector approach to systematically and measurable improved five established best practices of mental health and substance use care.

Washington Health Alliance

The committee published a report showing that 51 percent of services provided in Washington state were low-value.

American College of Surgeons

The program analyzes surgical procedures in order to reduce variation in cost, quality and safety.

ASH Research Collaborative

This engagement strategy emphasizes relationship-building that facilitates listening to, and acting on, community needs.

Costs of Care

The framework helps health systems and care teams develop strategies to make care more affordable for patients.

Novant Health

Making services available to patients in locations that they already visit demonstrates caring and provides comfort and safety for patients from historically marginalized populations.

The Leapfrog Group

The Leapfrog Group is working to set standards for health systems on ethical billing practices including price transparency, network matching, fair collections, comprehensible and comprehensive invoicing, fair pricing, and proper referral to assistance programs.

Northwestern Medicine

This program builds trust through racial concordance between physicians and patients, the use of lay language, and removing time constraints on the visit; this demonstrates care and increases patients’ comfort with this potentially life-saving process.

Costs of Care

The framework helps health systems and care teams develop strategies to make care more affordable for patients.

Novant Health

Making services available to patients in locations that they already visit demonstrates caring and provides comfort and safety for patients from historically marginalized populations.

The Leapfrog Group

The Leapfrog Group is working to set standards for health systems on ethical billing practices including price transparency, network matching, fair collections, comprehensible and comprehensive invoicing, fair pricing, and proper referral to assistance programs.

American College of Surgeons

The program analyzes surgical procedures in order to reduce variation in cost, quality and safety.