The Collaborative’s recommendations are shared with the Medical Center’s clinical and administrative leadership, and then incorporated into operational improvements. To monitor the impact of those improvements, the Patient Experience team reviews the status of these initiatives and shares updates during its monthly Patient Experience Leadership meetings. Participants in the Collaborative are subsequently briefed on the impact of their recommendations on an ongoing basis.
The Experience Collaborative plays a meaningful role in building and sustaining trust with our patients and their families by incorporating the patient’s voice early in the Medical Center’s work. The thoughts, observations, and insights of the Experience Collaborative are treated with care and respect, and the impact of their recommendations are communicated clearly and consistently. This nurtures genuine trust with the Collaborative members and, in turn, across the house-wide Patient Experience Program.
Membership on the Experience Collaborative remains high, with no participants resigning from their position since the collaborative’s founding two years ago. Participants also rank their meeting satisfaction very high, with an average of 93% agreeing their time was well spent during our session.