Graphic Medicine to Empower Patients & Promote Trust in Clinician Electronic Health Records Use

In January 2019, the ABIM Foundation launched its Trust Practice Challenge, an initiative to address the “trust gap” in health care by identifying practices that foster trust and trustworthiness in various aspects of the health care system. The Foundation would later launch Building Trust to build on this open call.

The creation of a comic encouraging patients to speak with their clinicians about their electronic medical records helped patients understand that they can ask their doctor questions without fear or worry about appearing as challenging or “difficult.” How does this build trustworthiness? Patients feel greater trust in their care team when they believe the team views their involvement positively, and patients ultimately have an increased understanding of their health and increased satisfaction with the decisions they make with their doctor.

How It Works

The practice we developed and implemented at the University of Chicago was designed to improve patients’ knowledge of their role with regard to the EHR, and to empower them to take part in EHR self-advocacy behaviors during clinical interactions. 

We serve a diverse patient population, so we needed an educational vehicle that was effective and could cater to our varied population. Given graphic medicine’s success as a medium for patient education, we developed a comic based on prior published studies and systematic reviews, including our own, on the EHR’s impact on the patient-provider relationship and communication. This led us to identify three core advocacy behaviors patients and family members should be aware of in order to promote a more collaborative and patient-centered EHR interaction with their doctors. 

Our comic is entitled “Computers in the Clinic:  YOUR ROLE!” and the first advocacy behavior is “A – Ask to see the screen.” This is followed by “B – Become Involved.  Review your records with your doctor and ask questions.” and “C – Call for Attention. If you have something sensitive to discuss, speak up and ask for your doctor’s full attention.”

The comic orients patients to their role with the EHR and invites them to practice behaviors to help promote patient-doctor-EHR engagement. Using technology as an educational tool to facilitate discussion and understanding creates important opportunities for shared decision making and increased patient satisfaction. We believe this kind of patient empowerment can foster transparency, collaboration, and trust in the patient-provider relationship.