Building Trust An initiative of the ABIM Foundation
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Trust Conversation Series

COVID's Impact on Trust (2021-06-15)

Dhruv Khullar, MD, MPP, Weill Cornell Medical College, joined Richard Baron, MD, president and CEO of the American Board of Internal Medicine and the ABIM Foundation, for our June 15 ...Building Trust Conversation Series to discuss COVID’s impact on trust in health care.

Find upcoming and previous Building Trust webinars at: https://buildingtrust.org/webinars/

Recorded: 2021-06-15
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COVID's Impact on Trust (2021-06-15)
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COVID's Impact on Trust (2021-06-15)
Dhruv Khullar, MD, MPP, Weill Cornell Medical College, joined Richard ...
Dhruv Khullar, MD, MPP, Weill Cornell Medical College, joined Richard Baron, MD, president and CEO of the American Board of Internal Medicine and the ABIM Foundation, for our June 15 ...Building Trust Conversation Series to discuss COVID’s impact on trust in health care.

Find upcoming and previous Building Trust webinars at: https://buildingtrust.org/webinars/

Recorded: 2021-06-15
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Distributed, Decentralized and Digitally-Enabled Care
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Distributed, Decentralized and Digitally-Enabled Care
Shantanu Nundy, MD, MBA, chief medical officer of Accolade, and ...
Shantanu Nundy, MD, MBA, chief medical officer of Accolade, and Richard J. Baron, MD, president and CEO of the American Board of Internal Medicine and the ABIM Foundation, to discuss ...distributed, decentralized and digitally-enabled care after COVID-19.

(2021-09-29)

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Trauma and Healing in the Wake of the COVID-19 Pandemic
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Trauma and Healing in the Wake of the COVID-19 Pandemic
As a result of the COVID-19 pandemic, Americans have faced increased ...
As a result of the COVID-19 pandemic, Americans have faced increased stress over the cost, availability and quality of health care, and distrust in our health system has heightened.

Kathleen Noonan, ...
CEO of the Camden Coalition of Healthcare Providers, and Daniel Wolfson, MHSA, EVP and COO of the ABIM Foundation, will discuss the importance of trust in health care before and after the COVID-19 pandemic.

(2021-11-09)

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Building Trusting Relationships by Using the Right Language
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Building Trusting Relationships by Using the Right Language
Philip Alberti, PhD, founding director of the Association of American ...
Philip Alberti, PhD, founding director of the Association of American Medical Colleges (AAMC) Center for Health Justice, and Pamela Browner White, Chief Diversity, Equity and Inclusion Officer and Senior Vice ...President of Communications at ABIM and the ABIM Foundation, discuss the AAMC’s new Center for Health Justice, which was created in 2021 to address health inequities and improve community health across the US.

Dr. Alberti also offers insight into the newly developed health equity communication guide, which was published jointly by the AAMC Center for Health Justice and the American Medical Association to support clinicians’ conversations with patients. The comprehensive guide promotes a deeper understanding of equity-focused, first-person language and why it matters. Dr. Alberti will share why this language is so important in building trusting relationships and their impact in delivering equitable care for all.

(2022-01-18)

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The intersection between firearms and health care (2022-03-22)
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The intersection between firearms and health care (2022-03-22)
The U.S. represents the second-highest number of gun deaths in the ...
The U.S. represents the second-highest number of gun deaths in the world. AFFIRM at the Aspen Institute (AAI) is dedicated to decreasing firearm-related harms, injuries, and deaths using a practical, ...scalable, and immediate health-based approach. Christopher Barsotti, MD, FACEP, FAAEM, Co-Founder and Program Director of AAI, Megan Ranney, MD, MPH, FACEP, Co-Founder and Senior Strategic Advisor of AAI, and Pamela Browner White, Chief Diversity, Equity and Inclusion Officer and Senior Vice President of Communications at ABIM and the ABIM Foundation, will discuss AAI’s approach to firearm injury as a public health issue. Dr. Barsotti and Dr. Ranney will also shed light on their work to reframe the national conversation surrounding firearm-related injuries and share how they’ve built trust with gun owners and non-gun owners alike through community-led action groups.


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Building Trust After Causing Harm
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Building Trust After Causing Harm
From 1935 until 1973, the Milbank Memorial Fund paid for services ...
From 1935 until 1973, the Milbank Memorial Fund paid for services associated with the burials of men who died in the course of the United States Public Health Service Syphilis ...Study at Tuskegee and Macon County Alabama. The funds included burial stipends that were used to incentivize their families to consent to autopsies.

The Fund has formally apologized to members of the Voices for Our Fathers Legacy Foundation (VFOFLF) and provided a financial gift. The Fund has also formed a partnership with VFOFLF and made organizational, programmatic, and communications commitments to racial equity.

Christopher F. Koller, President of the Milbank Memorial Fund, Lillie Tyson Head, President of VFOFLF, and Pamela Browner White, Chief Diversity, Equity and Inclusion Officer and Senior Vice President of Communications at the American Board of Internal Medicine and the ABIM Foundation, spoke about the importance of building trust by acknowledging past harm, committing to do better, and partnering for the long term to improve trust in the health system.

(2022-07-19)
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Counteracting Medical Misinformation
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Counteracting Medical Misinformation
The COVID-19 pandemic has generated an unprecedented spread of medical ...
The COVID-19 pandemic has generated an unprecedented spread of medical misinformation, exacerbated by the overwhelming amount of information accessible on social media which can make it difficult for the public ...to discern what’s trustworthy and what’s not. Vineet Arora, MD, MPP, dean for medical education at The University of Chicago Pritzker School of Medicine, has seen first-hand the dangers that medical misinformation can cause – including foregoing life-saving tests and treatments – and is preparing future clinicians to build trusting relationships with patients in order to help dispel misinformation.

Dr. Arora, along with two UChicago medical students – Naomi Tesema and Maeson Zietowski – shared their personal experiences with medical misinformation and discuss the ways that a newly-created science communications course (funded by AAMC through a CDC grant) is teaching enrollees how to harness the power of storytelling to decrease the spread of misinformation.

(2023-01-19)

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Eliminating Medical Debt to Build Trust
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Eliminating Medical Debt to Build Trust
Ruth Lande and Noam Levey shared their experiences and insights with ...
Ruth Lande and Noam Levey shared their experiences and insights with Richard Baron, MD regarding medical debt, highlighting the widespread nature of the problem and its effects on individuals and ...communities.

They also emphasized the need for policy changes and better communication between health care providers and patients to address this issue.

(2023-11-30)

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Untangling the Historical Threads of Medical Debt
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Untangling the Historical Threads of Medical Debt
While more than 90% of the US population is covered by some form of ...
While more than 90% of the US population is covered by some form of health insurance, medical debt remains a persistent problem. For families with limited wealth, even a small ...unexpected medical expense can quickly become financially overwhelming. The evolution of medical debt into a multibillion-dollar industry raises critical questions: When and why did this transformation occur, and how has it impacted the once sacred clinician-patient relationship?

This conversation will transcend the immediate financial strain that medical debt imposes on families, delving into historical perspectives, examining aggressive debt collection tactics, and exploring medical debt’s impact on the erosion of trust within the healthcare system.

(2024-02-15)
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Rebuilding Trustworthiness in Health Care
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Rebuilding Trustworthiness in Health Care
Trust at multiple levels – between patients and clinicians, between ...
Trust at multiple levels – between patients and clinicians, between those within a system that must collaborate to create high-quality care, and between communities and their health care institutions and ...systems – is essential for optimal functioning of the health care system. But, over the past 50+ years, this trust has measurably declined.

In response, the ABIM Foundation partnered with the Institute for Healthcare Improvement (IHI) to lead an initiative aimed at understanding and enhancing trust within health care systems. In 2022, this partnership embarked on a journey to develop a theory of change and intervention strategies to bolster trust, and in 2023, six health care systems from across the US piloted these strategies, focusing on acknowledging historical harms, addressing current trust gaps, and implementing systemic improvements.

(2024-04-30)
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Who needs Superman anymore?
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Who needs Superman anymore?
In today’s polarized political climate, curiosity isn’t just a virtue ...
In today’s polarized political climate, curiosity isn’t just a virtue – it’s a tool for bridging divides and rebuilding trust. Braver Angels is one organization working to restore trust across ideological, cultural, ...and professional differences, including within the complex landscape of health care. During this webinar, Bill Doherty, PhD, co-founder of Braver Angels, and Tara Montgomery, founder of Civic Health Partners, had a conversation about navigating the challenges of health care delivery in a climate of skepticism and mistrust. Together we explored how health care professionals can navigate polarization, stay rooted in their values, rebuild trust with patients, and champion health as a shared public good.

(2025-06-18)

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Managing Uncertainty: A Path to Better Patient Care
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Managing Uncertainty: A Path to Better Patient Care
Effective communication about uncertainty is essential in medicine. ...
Effective communication about uncertainty is essential in medicine. Challenges in conveying uncertainty regarding medical tests, treatments, or diagnoses can sometimes lead to misunderstandings that affect patient care. Fortunately, there are ...innovative projects, like Uncertainty in Medicine, a new podcast series from The Nocturnists, that help clinicians discuss and communicate uncertainty more effectively.

During this webinar, hosts of the Uncertainty in Medicine Podcast (Emily Silverman, MD & Alexa Miller) join Pamela Browner White to explore the themes of the podcast series, discussing the importance of effectively communicating uncertainty to improve patient safety and trust. They also share their insights into how they approach uncertainty in health care and discuss how they examine various dimensions of uncertainty through storytelling. We will also delve into the crucial role of trust, both from the physician’s and patient’s perspectives, in managing uncertain medical situations.

(2025-05-06)

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Building Trust An initiative of the ABIM Foundation

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