- Building Trust

Building Trust, Delivering Care: A Holistic Approach to Community-Based Health

Access to care is about more than just whether health care services are available. Where and how care is delivered shapes the relationships between clinicians and the communities they serve. ...

Through its Health-at Home Community Pop-Up Clinic, Southern Regional Medical Center is bringing preventative care, chronic disease support, medication counseling, and other health services directly to residents of high-density housing communities in Clayton County, Georgia.

This conversation explores what the Southern Regional Medical Center team is learning about meeting patients where they are, building trust through community-based care, and training the next generation of physicians. Drs. Claudia Fotzeu Toukam and Darra Edwards will share practical approaches to engaging patients, responding to community needs, and preparing the next generation of clinicians to deliver care grounded in trust.

Speakers:
Claudia Fotzeu Toukam, MD, MPH, FACP, the prime investigator on the HHCPC grant and is the Graduate Medical Education Program Director at Prime Healthcare

Darra Edwards, Pharm.D., MSOL/HCM, BCPS, BCCCP, supports the HHCPC grant and is the Corporate 340B Program Director at Prime Healthcare

Connect with us on LinkedIn: https://www.linkedin.com/company/abim-foundation/

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Building Trust, Delivering Care: A Holistic Approach to Community-Based Health

Bright Spots in Professionalism | Reclaiming Values Through Advocacy, Accountability, and Community

What does professionalism in medicine mean in today’s health care system, and how must it evolve? In this inspiring ABIM Foundation Forum 2025 session, speakers explore the intersections of advocacy, ...moral injury, physician burnout, and medical professionalism.
They share personal stories of patients and clinicians, highlight the impact of silence from institutions, and call for a new vision of professionalism rooted in trust, equity, and collective action.

00:00 – Introduction
01:08 – Advocacy and Professionalism
02:20 – Professionalism in Practice
03:12 – Revolutionary Acts Once Considered Unprofessional
03:41 – Structural Factors in Medicine
07:25 – Kaiser Model & Governance
09:21 – Physicians and Unions
13:55 – Advocacy Story: Hilda’s Case
16:41 – Six Strategies for Policy Change
24:48 – Policy Challenges Today
25:12 – Dungeons & Dragons & Hospital Policy
27:01 – Three True Stories
30:47 – Policy Override Policy
34:01 – Good Trouble & Professionalism
42:14 – Advocacy as a Core Competency
46:17 – Administrator–Clinician Collaboration
47:41 – Moral Injury & Professionalism
50:59 – Innovation & Defining Problems
55:09 – Current Unprecedented Times
59:59 – Collective Advocacy & Hope
01:02:12 – The Role of Language & Narratives
01:07:12 – Can Physicians Unite?

Speakers
• LaShyra “Lash” Nolen, MD, MPP – We Got Us, Brigham and Women’s Hospital
• Kevin Schulman, MD, MBA – Stanford University
• Lilia Cervantes, MD – University of Colorado School of Medicine
• Brad Spellberg, MD, FIDSA, FACP – Los Angeles General Medical Center

Connect with us
LinkedIn: https://www.linkedin.com/company/abim-foundation/
Twitter: http://www.twitter.com/ABIMFoundation

http://www.ABIMFoundation.org
http://www.BuildingTrust.org

Connect with us
LinkedIn: https://www.linkedin.com/company/abim-foundation/
Twitter: http://www.twitter.com/ABIMFoundation

http://www.ABIMFoundation.org
http://www.BuildingTrust.orgShow More

Trust Starts with Hello: Simplifying Health Conversations

Building Trust at Scale | Sreekanth Chaguturu, MD

New Perspectives on Trust in American Health Care | Tony Mills, PhD, MA and Sara Gorman, PhD, MPH

Learning Network Webinar – The Patient Affordability Framework

Bridging the Gap Between Medicine and Public Health

Trusted Partnerships: How Primary Care Can Navigate Mistrust in Medicine

From Principles to Practice: Advancing Trustworthiness in Health Care

Information Sick: Trust, Medicine, and Media

As the information environment becomes increasingly fragmented and polarized, misinformation is reshaping how the public understands health, medicine, and science. In this recorded conversation, speakers discuss how this “information sickness” ...— amplified by social media and limited accountability in digital spaces — affects patients, clinicians, and health care institutions alike. Speakers explore what it means to practice medicine in a climate of uncertainty and eroding trust, and emphasize the shared responsibility for addressing health misinformation. Reflections include how professionalism can help clinicians navigate challenging conversations, engage patients with humility and clarity, and strengthen trust as a foundation for better care.

SPEAKERS:
Joanne Kenen is a nationally recognized health journalist and Journalist in Residence at the Johns Hopkins Bloomberg School of Public Health who writes for Politico and frequently speaks on media, politics, and public health.

Joshua Sharfstein, MD is Vice Dean at the Johns Hopkins Bloomberg School of Public Health, former Maryland Health Secretary and FDA Deputy Commissioner, and a member of the National Academy of Medicine.

Ali Khan, MD, MPP, FACP (Moderator) is Chief Medical Officer for Medicare at Aetna/CVS Health, a practicing internist, and a health care leader in value-based care and clinical strategy.

00:00 – Why “information sickness” is more than just misinformation.
02:30 – How health misinformation shows up in the exam room.
03:10 – How the collapse of local journalism and civic trust changed the information ecosystem.
05:25 – Why misinformation isn’t about intelligence — it’s about trust and information sources.
10:45 – What “Information Sickness” really means
15:20 – Why patients trust clinicians — but not institutions.
20:25 – What the data tells us about persuasion limits — and where to focus instead.
24:50 – The psychology of identity, belief, and resistance.
28:00 – How dismissiveness erodes credibility.
30:30 – What modern professionalism requires from clinicians.
35:40 – Why proactive communication is more effective than reactive correction.
41:15 – The role of Medical Professionalism
47:00 – Working with trusted community leaders and networks.
52:00 – How digital platforms reshape what we see — and what we believe.
56:10 – Rebuilding Trust in a Polarized Environment
59:00 – Final Reflections & Call to Action

Connect with us
LinkedIn: https://www.linkedin.com/company/abim-foundation/
Twitter: http://www.twitter.com/ABIMFoundation

http://www.ABIMFoundation.org
http://www.BuildingTrust.orgShow More

How to build trust at your organization (2022-02-15)

Providing Support Following a Patient Harm Event

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