- Building Trust

From Principles to Practice: Advancing Trustworthiness in Health Care

Philip Alberti, PhD and Reggie Tucker-Seeley, MA, ScM, ScD, FASCO explore how and why the Principles of Trustworthiness use equity-focused language to help bridge the gap between health care institutions ...and the communities they serve. They also introduce a practical four-phase cycle—Listen, Reflect, Act, Revisit—and how it can guide institutions in becoming more trustworthy partners over time.

00:00 Introduction & Why Trust Matters
00:45 Trust Must Be Earned, Not Assumed
01:09 Why Invest in Trustworthiness
01:55 “Mistrust Is Data” Explained
03:03 Origins of the Trustworthiness Principles
05:09 Pandemic Lessons & Community Mistrust
07:27 Accountability Beyond “Checking the Box”
08:20 Declining Trust in Health Care
10:10 Professionalism & Trustworthiness
13:17 The Importance of Shared Language
16:20 Trustworthy vs. Untrustworthy Communication
18:44 Applying Trustworthiness in Clinical Practice
20:53 The 4-Step Framework: Listen, Reflect, Act, Revisit
22:16 “We Don’t Trust You Yet” – Listening First
24:08 From Talk to Action (Why Structure Matters)
25:25 Why “Statements Without Action” Fail
28:27 Why This Work Never Ends
31:23 Acknowledging Past Harm
35:58 Repairing Trust in Real Time
36:41 Moving at the Speed of Trust
41:40 Advice for Getting Started
44:56 Performative vs. Real Commitment
50:27 Rebuilding the Social Contract
52:45 Scaling Trust Beyond Individuals

Speaker:
Philip Alberti, PhD, founding director of the AAMC Center for Health Justice

Moderator:
Reggie Tucker-Seeley, MA, ScM, ScD, FASCO, principal and owner of Health Equity Strategies and Solutions and a member of the ABIM Foundation’s Board of Trustees

Connect with us
LinkedIn: https://www.linkedin.com/company/abim-foundation/
Twitter: http://www.twitter.com/ABIMFoundation

http://www.ABIMFoundation.org
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From Principles to Practice: Advancing Trustworthiness in Health Care

Philip Alberti, PhD and Reggie Tucker-Seeley, MA, ScM, ScD, FASCO ...

Information Sick: Trust, Medicine, and Media

As the information environment becomes increasingly fragmented and ...

As the information environment becomes increasingly fragmented and polarized, misinformation is reshaping how the public understands health, medicine, and science. In this recorded conversation, speakers discuss how this “information sickness” ...— amplified by social media and limited accountability in digital spaces — affects patients, clinicians, and health care institutions alike. Speakers explore what it means to practice medicine in a climate of uncertainty and eroding trust, and emphasize the shared responsibility for addressing health misinformation. Reflections include how professionalism can help clinicians navigate challenging conversations, engage patients with humility and clarity, and strengthen trust as a foundation for better care.

SPEAKERS:
Joanne Kenen is a nationally recognized health journalist and Journalist in Residence at the Johns Hopkins Bloomberg School of Public Health who writes for Politico and frequently speaks on media, politics, and public health.

Joshua Sharfstein, MD is Vice Dean at the Johns Hopkins Bloomberg School of Public Health, former Maryland Health Secretary and FDA Deputy Commissioner, and a member of the National Academy of Medicine.

Ali Khan, MD, MPP, FACP (Moderator) is Chief Medical Officer for Medicare at Aetna/CVS Health, a practicing internist, and a health care leader in value-based care and clinical strategy.

00:00 – Why “information sickness” is more than just misinformation.
02:30 – How health misinformation shows up in the exam room.
03:10 – How the collapse of local journalism and civic trust changed the information ecosystem.
05:25 – Why misinformation isn’t about intelligence — it’s about trust and information sources.
10:45 – What “Information Sickness” really means
15:20 – Why patients trust clinicians — but not institutions.
20:25 – What the data tells us about persuasion limits — and where to focus instead.
24:50 – The psychology of identity, belief, and resistance.
28:00 – How dismissiveness erodes credibility.
30:30 – What modern professionalism requires from clinicians.
35:40 – Why proactive communication is more effective than reactive correction.
41:15 – The role of Medical Professionalism
47:00 – Working with trusted community leaders and networks.
52:00 – How digital platforms reshape what we see — and what we believe.
56:10 – Rebuilding Trust in a Polarized Environment
59:00 – Final Reflections & Call to Action

Connect with us
LinkedIn: https://www.linkedin.com/company/abim-foundation/
Twitter: http://www.twitter.com/ABIMFoundation

http://www.ABIMFoundation.org
http://www.BuildingTrust.orgShow More