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Post by Building Trust

Building organizational trust in health care

Over the past 50 years, trust in the health care sector has measurably declined, particularly in communities of color. But trust between patients and clinicians, between clinicians and the health care organizations where they work, and between communities and their health care organizations is essential for optimal health.

This conversation explored a blueprint for how health care organizations can build and strengthen trust, including acknowledging historical harms.


  • Kedar Mate, MD, is President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree.
  • Dawn Johnson, MSN, RN is CEO and founder of DHJ Services. She has more than 25 years of experience in healthcare with a special focus on vulnerable populations, health policy and public-private partnerships. Johnson’s professional experience includes more than ten years of management consulting with health systems, payers, providers and government agencies on managing care for populations, developing and implementing performance improvement strategies, government relations, and interpreting health policy for market viability, operations and business development. Her background and experience in nursing allows her to apply an understanding that the health and well-being of individuals and populations are deeply rooted in their exposure to and experience in their community and the condition of their environment. Johnson’s fourteen-year federal career spans agencies that includes the Veterans Affairs and the Centers for Medicare & Medicaid Services (CMS).