BUILDING AMERICA’S TRUST IN HEALTH CARE
Trust is essential to strengthening relationships and achieving better outcomes in health care. That is why the ABIM Foundation has launched a national effort to highlight exemplary practices and stories from health care professionals, groups and organizations like yours that show how to enhance trust in the delivery of health care across the country.
Building trust can enhance medical professionalism and improve patient care across all health care organizations. Share your trust-building practices to help spread innovative ideas and identify additional opportunities for improvement.
The COVID-19 pandemic, and its disproportionate impact on people of color, has highlighted the critical importance of structural racism and the mistrust it engenders. Meanwhile, the death of George Floyd has prompted a national reckoning with systemic racism in every sector, including health care. Through our initiative, we will seek to highlight promising approaches to create a more trustworthy and equitable health care system.
Building Trust participants are organized by health care sector. Each sector is invited to gather, review and select exemplar practices for trust-building within their area. An organization within a sector may submit as many practices as preferred. These exemplars can involve different relationships, including between patients and physicians, organizations and patients, clinicians and organizations or clinician and clinician.
Use the following guidelines to develop a process for identifying exemplary trust practices. We will review the submitted practices to ensure they meet the intent of the initiative.
Explain the Problem
Highlight where mistrust arises by defining the specific problem or challenge that your BUILDING TRUST submission addresses.
Describe the trust practice
Describe the specific trust-building practice you’ve developed and explain how it promoted trust and resolved a problem beyond improving daily operations.
Explain why you believe the practice has succeeded.
Describe how the practice has been (or could be) replicated and how it might be scaled.
Focus on your sector
Submit practices focused exclusively on your own organization or sector’s efforts to improve trust.
The ABIM Foundation was created by the American Board of Internal Medicine (ABIM) in 1989. As an operating charity, we develop and implement projects and initiatives like Building Trust and Choosing Wisely in support of our mission to advance the core values of medical professionalism as a force to improve the quality of health care.